Frequently Asked Questions

What is your shipping Policy?

Prints

We use Bay photo for all prints and framing.  You can see their shipping policy info here: https://www.bayphoto.com/shipping-policies/#bayphoto

Original Art

We ship all original art with UPS or FeEx. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

What is your Policy on Returns/Exchanges/Refunds?

Bay Photo will NOT accept any exchanges or refunds on prints or framing. If there is a problem with your order please let us know as soon as possible and will work together to come up with a solution.  Transaction fees are non-refundable (we can't get around that one), so there will be a minimal fee for cancellations.

Here's the deal; we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here [ https://samvance.artstorefronts.com/contact-sam] and include your order number and a brief description of what’s going on. We will contact you to see how we can help.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/samvancearts/

Facebook: https://www.facebook.com/vancearts/