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Frequently Asked Questions

What is your shipping Policy?

Prints

We use Bay photo for all prints and framing.  You can see their shipping policy info here: https://www.bayphoto.com/shipping-policies/#bayphoto

Original Art

We ship all original art with UPS or FeEx. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:


What is your Policy on Returns/Exchanges/Refunds?

Bay Photo will NOT accept any exchanges or refunds on prints or framing. If there is a problem with your order please let us know as soon as possible and will work together to come up with a solution.  Transaction fees are non-refundable (we can't get around that one), so there will be a minimal fee for cancellations.

Here's the deal; we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here [ https://samvance.artstorefronts.com/contact-sam] and include your order number and a brief description of what’s going on. We will contact you to see how we can help.


How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/samvancearts/

Facebook: https://www.facebook.com/vancearts/


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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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